For Windows Users

  1. Open the command prompt. Go to Start > Run
  2. In the command prompt, type: tracert hostname (hostname would be your domain without the www)
  3. You may have to wait up to a minute or more for the test to complete
  4. Send us the complete results (every line) for analysis
Perform a TraceRoute on a Windows Computer



For Mac Users

  1. Launch Network Utility
  2. Click Traceroute
  3. Enter the domain name for which you want to perform a traceroute:
  4. Click Trace.
  5. Select the results, and then right-click and select Copy or press COMMAND+C to copy the text.
  6. Send us the complete results (every line) for analysis
Perform a TraceRoute on a Mac Computer

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