Opening a Support Ticket

In order to open a new support ticket, please visit our Account Area and follow these steps:

If you already have an account registered in our system, please login first to see all available departments before opening your ticket.

1) Choose the correct department (shared hosting support, billing, domain support, etc)

2) Please complete any fields asking for usernames and passwords to avoid receiving an extra email asking for this information

3) Provide us with as much information as you can to recreate the issue you are experiencing

4) Please open 1 support ticket for each issue you are experiencing so that we can efficiently help you out and avoid any unnecessary confusion

Reset Your Support Portal Password

1) Navigate to our Account Area

2) Click the link toward the lower right side of your screen that says Forgot My Password

3) Your username is the email address that you receive invoices and receipts at from us

4) You will receive an email (within 5-8 minutes) that includes a link to click on and reset your password



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