- 03/06/2017 7.19 AM
Once our staff has responded to your open support ticket, you will receive an email notification which will include a link at the bottom that will direct you to the actual support ticket in our system or you may reply by email. Please do not change the subject line of the email when replying. Please note that we keep to one issue per support ticket to expedite resolution times and to avoid unnecessary confusion.
Also, please note that your replies need to come from the SAME email address that we sent the response to. We often see customers having our emails delivered to one email address and then forwarded to another one of their email accounts where the reply is sent from. These responses will not make it to us so PLEASE reply from the same email address that we have sent correspondence to.
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