Acceptable Usage Policy

Last updated August 15, 2021
Evolve Hosting employs an Acceptable Usage Policy to maintain the performance and integrity of our computer equipment. This Acceptable Usage Policy is deliberately written in Plain English to make it easy to understand and interpret. Our policies are fair and often more generous than those of our competitors. However, we still maintain an AUP to safeguard our services for you and other customers.

Spam, Warez, Piracy and Illegal Activities

Evolve Hosting does NOT permit any of its services to be used for illegal purposes. These include but are not limited to spam, unsolicited commercial email, warez hosting, piracy and hacking related activities. Evolve Hosting will remain the sole arbiter in what constitutes any of these activities. You acknowledge that participation in any of these activities will result in immediate termination without refund. Evolve Hosting may involve law enforcement authorities if we deem necessary.

Child Pornography

If Evolve Hosting discovers child pornography on any services provided to you, your account will be immediately terminated without refund. Your personal details will be passed to law enforcement authorities and we will assist fully with law enforcement authorities around the world to seek charges against you.

Hacking / Denial of Service / Sniffing / Spoofing

Evolve Hosting does not permit any type of hacking, denial of service, distributed denial of service, sniffing, spoofing, password cracking or similar malicious activities to be performed on or by it’s services. Evolve Hosting will remain the sole arbiter in what constitutes any of these activities. You acknowledge that participation in any of these activities will result in immediate termination without refund. Evolve Hosting may involve law enforcement authorities if we deem necessary.

Malware Responsibilities

It is your responsibility to keep your account secured and your website software up to date to prevent malware. Evolve Hosting periodically scans every account for malware. If malware is found, we will notify you. It is then your responsibility to have this removed from your account within 48 hours. You are free to use the tool(s) of your choice to remedy this. We offer a comprehensive solution called Astra to clean up malware and to prevent it from recurring again.

Any malware not removed within 48 hours will result in a suspended account until the malware has been removed.

Backup Restoration

If your account was cancelled or suspended for non-payment and you still need your data to take with you there is a $20 per incident charge for all inquiries regarding previous services and / or support. We generally keep backups available for a period of 30 days after account cancellation, but can provide no guarantees on the actual length of availability of a backup.

Web Hosting Services

Evolve Hosting has strict resource usage restrictions on Web Hosting Services. These are designed to maintain the integrity, security and performance of our web servers. Failure to abide by these restrictions may result in account suspension or termination without refund.

  • No script or piece of software may use 25% or more of system resources for 60 seconds or longer
  • No user may have above 5,000 opened files at any moment (the limit does not apply to overall number of existing files, owned by the user)
  • The number of emails sent from all email accounts at the same domain name cannot be more than 200 per hour
  • Running stand-alone, unattached server side processes/deamons is strictly prohibited
  • Running any type of web spider / indexer (Google Cash / Ad Spy) is strictly prohibited
  • Running any bit-torrent / P2P application is strictly prohibited
  • Running cron scripts with intervals of less than 15 minutes, or setting up more than 5 simultaneous cron jobs is strictly prohibited
  • Running of public file exchange services is strictly prohibited
  • ADULT CONTENT IS STRICTLY PROHIBITED

Disk Usage Provision

90% or more of your content on your website must be linked from an HTML or similarly coded web page where all content is freely available to the public. Your website consists of web pages of a standard design, essentially HTML based text and graphics. Downloadable files, media, streaming content or any file which consumes more than 500kb of space must not exceed 10% of your total used disk quota.

Wordpress Usage and Modules

We do not allow any WordPress caching modules on our shared hosting services. WordPress caching modules continually cause server overload problems and are only allowed on Managed VPS hosting.

Virtual Private Server (VPS) Web Hosting Services

Evolve Hosting has strict resource usage restrictions on Virtual Private Server (VPS) Web Hosting Services. These are designed to maintain the integrity, security and performance of our web servers. Failure to abide by these restrictions may result in account suspension or termination without refund.

  • Running any type of web spider / indexer (Google Cash / Ad Spy) is strictly prohibited
  • Running any bit-torrent / P2P application is strictly prohibited
  • Running of public file exchange services is strictly prohibited