If you've ever shopped around for web hosting, you've likely seen the phrase '99.9% guaranteed uptime' but what does it really mean and why is it so important?
Hosting Uptime refers to the amount of time a server is up and running any given month without any downtime or severe slow downs. At times, server hardware can fail or a software patch can go wrong but that doesn't mean you need to suffer because of it. A strong and reliable hosting company should have a redundancy plan in place to eliminate any downtime. Uptime does not cover a site users error of having a website that is not properly coded or configured incorrectly.
If a web hosting company is serious about uptime, you'll find an uptime monitor along with an SLA (Service Level Agreement). There should be nothing to hide when it comes to earning a customers trust and proving how reliable their servers are.
An SLA (Service Level Agreement) is created to let you know the details of the uptime guarantee and usually includes a prorated credit if the hosting company does not honor its commitment.