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Published on: 02/09/2023 | Updated on: 03/07/2023 | Reading Time: 4 minutes

Astra Malware Scan

Astra Dashboard Login URL

The main portal is located at https://my.getastra.com/login
If your website uses Wordpress, login to your Wordpress Admin area and locate the Astra Security link and click on it. You will be presented with a list of links to the Astra Portal without the need to enter another Username and Password.
If your website uses Opencart, login to your Wordpress Admin area and locate the Astra Security link and click on it. You will be presented with a list of links to the Astra Portal without the need to enter another Username and Password.

Malware Scanner

Modify Scan Settings

Choose Scan Frequency
Never
Daily (recommended)
Weekly
Fortnightly
Monthly
Choose Time
12am - 3am
3am - 6am
6am - 9am
9am - 12pm
12pm - 3pm
3pm - 6pm
6pm - 9pm
9pm - 12am

Download HTML Report

Download a report of your latest scan which includes full details of any issue(s) found

If you need any assistance, please submit a ticket for Technical Support

Scan Results

Astra Dashboard | Issue found during malware scan
Astra Dashboard | Issue found during malware scan

If Astra finds any suspicious files during their malware scan, they will list them under the issues found tab shown above. From here, you can take action on each by specifying one of the following options:

Ignore Scanning Until Changed
Only scans the file if it has changed since the time it was ignored. If the file does not change, it will not be flagged in the Astra Malware Scanner.
Never Scan this File
Completely ignore the file from subsequent scans. The file will not be flagged ever again, even if the file content changes or the file is suspected to have malware.
Delete the File
Astra can delete this file from your server if you have your FTP credentials entered under the Settings Tab

If you need any assistance, please submit a ticket for Technical Support

Ignore Files During a Scan

If Astra finds any problems after scanning your website, it will display them under the Malware Scan tab in your Astra dashboard. Each issue reported will have details of the problem found and what you would have to do regarding it. If you choose not to scan a file in subsequent malware scans, you can ignore the file. You can do this by following these steps:

  1. Login to your Astra Dashboard and navigate to the Malware Scan tab for your website.

  2. Scroll down to the Scan Results section where you will see all the problems found after the scan. Click on the green ‘+’ icon next to the file/issue which you would like to ignore. The issue details would now be visible.

  3. In this screen you will see two options to ignore the issue/file. Based on your requirement, you can choose to:

Ignore Scanning Until Changed
Only scans the file if it has changed since the time it was ignored. If the file does not change, it will not be flagged in the Astra Malware Scanner.
Never Scan this File
Completely ignore the file from subsequent scans. The file will not be flagged ever again, even if the file content changes or the file is suspected to have malware.
Delete the File
Astra can delete this file from your server if you have your FTP credentials entered under the Settings Tab
  1. Once you have ignored the file from the above steps, the issue would be moved to the Ignored Files tab as you can see below.
Astra Dashboard | Ignore a flagged file during future malware scans
Astra Dashboard | Ignore a flagged file during future malware scans

If you would like to restart scanning for a file, navigate to the Ignored Files tab and click on the trash can icon. The next time the scan runs, it will locate this file (if it is still on your server) and flag it accordingly.

If you need any assistance, please submit a ticket for Technical Support