VPS Support Coverage

The following is a list of what is included as Managed Services for all SSD VPS and KVM Cloud Servers

  • Physical hardware management, monitoring and replacement
  • Network availability
  • Free installation of the WHM / cPanel or DirectAdmin control panel is done during VPS provisioning.
  • Free control panel and OS optimization is done during provisioning. General optimization is suitable in 99% of use cases.
  • Free initial security hardening
  • Free initial accounts migration from remote system with the same control panel, paid migration services also offered.
  • Management of all aspects of the operating system, assistance and troubleshooting of any problems related to operating system and standard control panel components.
  • Best-effort support for 3rd party applications that do not impact the operability of the underlying control panel or operating system. Remote desktop environments are not supported.

DirectAdmin Coverage

  • Initial installation
  • Initial service optimization
  • Version upgrade (note: downgrade is not supported)
  • Repair
  • Licensing

  • Reinstall/troubleshoot exim MTA
  • Reinstall/troubleshoot POP3 and IMAP service
  • Install/upgrade/reinstall/uninstall SpamAssassin
  • Troubleshoot and repair mail delivery problems (note: problems caused by 3rd party mail scanning, filtering, products are not supported, custom delivery rules or ACLs are not supported)
  • Troubleshoot standard Uebimiau and Squirrelmail webmail clients

  • Apache web server recompilation
  • PHP upgrade or recompilation with additional options/modules directly supported by DirectAdmin's customapache script
  • PHP configuration modification
  • Troubleshoot and repair Apache/PHP installation
    • and/or configuration (note: custom Apacheconfiguration or modules are not supported)
  • OpenLiteSpeed is not supported at this time.

  • Upgrade MySQL version
  • Repair MySQL installation
  • Repair/optimize MySQL databases
  • Troubleshoot MySQL startup or connectivity issues

  • Repair/reinstall named
  • Named configuration troubleshooting

  • Repair/reinstall proftpd
  • FTP service configuration troubleshooting (note: custom configuration rules or custom FTP server modules are not supported)

WHM / cPanel Coverage

  • Upgrade/reinstall exim MTA
  • Upgrade/reinstall Courier or Dovecot POP3 and IMAP service
  • Support for maildir or mbox mail formats
  • Install/upgrade/reinstall/uninstall SpamAssassin
  • Install/upgrade/reinstall/uninstall ClamAV antivirus
  • Troubleshoot and repair mail delivery problems (note: problems caused by 3rd party mail scanning, filtering, products are not supported, custom delivery rules or ACLs are not supported)
  • Troubleshoot standard Horde/IMP and Squirrelmail webmail clients
  • ASSP and ASSP Deluxe are not supported. Customer may install these products but will need to obtain support direct from the vendor

  • Apache web server recompilation
  • LiteSpeed installation and configuration
  • OpenLiteSpeed is not supported at this time
  • LSCache or LiteMage setup and configuration
  • PHP upgrade or recompilation with additional options/modules directly supported by cPanel's EA3 or EA4 Script
  • MultiPHP supplied by cPanel's EA4
  • PHP configuration modification
  • Troubleshoot and repair Apache/LiteSpeed/PHP installation and/or configuration (note: custom Apache configuration or modules outside of EA4 are not supported)
  • Varnish support limited to Unixy Varnish only
  • Nginx support is extremely limited on cPanel, results not guaranteed. If an alternate to apache is required we recommend LiteSpeed
  • Tomcat installations are not supported at this time by cPanel
  • NodeJS may be installed but is not currently supported
  • Django is not supported at this time

  • Upgrade MySQL or MariaDB version
  • Repair MySQL / MariaDB installation
  • Repair/optimize MySQL / MariaDB databases
  • Troubleshoot MySQL / MariaDB startup or connectivity issues
  • Downgrades of MySQL / MariaDB are not supported

  • Upgrade PostgreSQL as defined in cPanel Documentation
  • Troubleshoot PostgreSQL startup or connectivity issues
  • Downgrades of PostgreSQL are not supported

  • Repair/reinstall named
  • Named configuration troubleshooting
  • Repair/reinstall PowerDNS. Note; PowerDNS does not support DNS clustering

  • Upgrade/reinstall proftpd server
  • Switch between pure-ftpd and proftpd
  • FTP service configuration troubleshooting (note: custom configuration rules or custom FTP server modules are not supported)