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Support For Your Website Hosting Services

Knowledgebase

Our knowledgebase includes hundreds of easy to follow articles to perform various functions.

Evolve Portal

Learn how to manage your account with Evolve Hosting. This includes keeping your contact information and payment methods up to date, purchasing or cancelling services and more

Domains

Learn how to manage your domains registered with Evolve Hosting including DNS updates, Whois Contact Information Updates and more

DirectAdmin

Learn how to perform various common functions within DirectAdmin

WHM / cPanel

Learn how to perform various common functions within WHM / cPanel

Wordpress Tips

Learn different ways to keep your Wordpress installation secure

Opencart Tips

Learn different ways to keep your Opencart installation secure

Open a Support Ticket

Can't find an answer to your issue? Open a support ticket for a quick reply from our support team.

A few tips to help expedite your Support Ticket

  • Include the domain name that relates to the issue you're experiencing
  • If there is an error message that you're seeing, please include it in your ticket
  • Any steps that you can provide for us to re trace / reproduce your issue are greatly appreciated
  • If the issue relates to your hosting account such as a page not loading or an error when you visit your website, please include the Control Panel Username (not your email address) when submitting your ticket.
  • If you have a VPS (Virtual Private Server), please include the server IP address. This can be found in your welcome email or under the Services section of your account.
  • If this is about Google Workspace or Microsoft 365, there's a good chance we'll need the Google or Microsoft Admin credentials. If you have them, please include them in the 'Additional Login Credentials' field when you open a ticket.
  • If you need support for Astra Firewall and Malware protection, we are happy to help and/or you can reach out directly to Astra through the Astra dashboard or at getastra.com