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Published on: 02/09/2023 | Updated on: 02/18/2023 | Reading Time: 2 minutes

cPanel Default Address

The Default Address allows you to catch any email that is sent to an invalid email address for your domain. For example, you have the address help@yourdomain.com and someone sends an email to support@yourdomain.com instead.

  1. Login to your cPanel Account

  2. Locate the Email section and click on Default Address

cPanel Email Section
cPanel Email Section
  1. After clicking Default Address you will see the screen shown below
cPanel Default Address
cPanel Default Address
  1. If you have Addon Domains, select the domain from the dropdown

  2. Choose one of the following options to let cPanel know how to handle these emails:

Discard the email while your server processes it by SMTP time with an error message.
Enter the message you would like the user to see such as
You have sent an email to an inbox that does not exist. Please send your email to different-address@yourdomain.com instead
Forward to Email Address
Enter a valid email address where you would like these emails to be sent to

Advanced Options

Forward to your system account “cpanel_account_name”
Not recommended because the majority of users never check the system account
Pipe to a Program
This is typically configured if you are using a ticketing system and the provider of that software will provide you with the relative path

Discard (not recommended)

If you need any assistance, please submit a ticket for Technical Support

cPanel Default Address Official Documentation